Critical Control

Critical Control is a family owned company. Headquartered in beautiful Petaluma, California the company now services a growing portion of the United States.

Critical Control is obsessed about the client experience and creating a company that they’d be proud to build together. Today, the business has grown to provide the highest caliber disaster recovery services to their residential and commercial clients across the nation.

Whether it’s being called out by governments and Fortune 500 companies to assist on complex projects across the nation, or helping their local communities on day to day emergencies such as pipe breaks, water damage, fires and more you’ll see the same family DNA embedded in everything we do.

Critical Control’s Core Values

• Make it happen means never letting “no” be the answer. You’ll see our thinking caps on as we tackle some of the most challenging projects around the nation, our sleeves rolled up from not being afraid of the hard work, and our teams working hand in hand because frankly, nothing gets done without an amazing team.
• Elevate means challenging the status quo when you know it can be better. It’s the constant improvement and growth our team makes through peer groups, shared sessions, training and overall a desire to be the best in the industry. It’s a state of movement, not a destination. We realize Critical Control needs to be constantly elevating to keep up with changes in your business.
• Do the right thing – they are 3 simple questions we expect every one of our team members to ask themselves while out on the job.
  1. Is the decision you’re about to make the right thing for the customer?
  2. Does the decision align with our purpose?
  3. Am I willing to be held accountable for the decision I made? If I had to stand up in front of my whole team and tell them the decision I made, could I look them in the eye and feel good about it?

  It’s through this customer and value-centric lens that our company and entire team operates. It’s how we make sure we do right by our customers and can sleep soundly every night knowing Critical Control did the right thing.

The Most Responsive Restoration Service

When disaster strikes, whom you choose to mitigate and restore your property’s damage can mean the difference between a smooth road to recovery or a painful, long one. There are many remediation companies to choose from. But often, you’ll be left waiting indefinitely for a start date, face less than transparent quotes, and be left on your own to deal with insurance claims.

At Critical Control, we combine big company capabilities and responsiveness with the personalized attention of a small company. We even assign an on-site project manager to you and take over the process of managing insurance claims so that post-disaster recovery is as painless as possible.

Speed
Responsiveness is everything during and after a disaster. You want to get back to your home or reopen business as soon as possible. We’re here to make that happen. When a disaster strikes most companies will have a 3+ week waitlist. With our flex-scheduling and large teams we’ll get you taken care of in days, not weeks.

Ease
Our team will help you navigate and take control when it comes to insurance. We have dedicated members who will deal with insurance on your behalf providing necessary documentation, testing, etc. so that you get the full scope of services you require for your property. In fact, we handle claims so well that some owners didn’t have to talk to their insurance adjuster once during the entire process. How’s that for white glove treatment?

Care
Relax knowing you’re in good hands. Most people haven’t gone through a loss and don’t understand what to do. We live and breathe this everyday and with 150+ years of combined experience our team will help you navigate your way back to normal.

Ongoing
We’re always here to help if something comes up after you have returned to your home or business. We stand behind our work as mainstays in the community.

Services

• Fire
• Smoke & Odor
• Water / Flood
• Mold Remediation
• Boardup
• Demolition